Summary: FX Studios is committed to providing exceptional customer service to each and every guest; we want each guest’s experience to be nothing less than exceptional! The Guest Relations Teammate is a direct representation of FX and provides the guests first and last impression of FX Studios. The Teammate is to create an exceptional experience for every guest and be sure FX is presented at its finest (clean, updated, professional, etc.). We require our team to follow our choreography and protocols to ensure consistency for the guest’s experience.
The Guest Relations Teammate is responsible for working closely with the Guest Relations Manager by supporting the day to day activities and needs of our guests. All team members must model the FX brand by showing passion, creativity, and quality and more importantly abide by all Policies & Procedures (see Handbook), Protocols and efficiently complete all tasks assigned while achieving goals of the team. The Teammate works closely with the guests, Service Providers and Guest Relations Manager to ensure communication, consistency, teamwork and ultimately exceed our guest’s expectations.
Essential Duties and Responsibilities: To perform the job successfully the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required in all areas of the facility (Command Center, Reservations, Retail, Café, Salon, and Spa). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Maintain a friendly upbeat mood
Must demonstrate professionalism with guest & employee interactions, appearance as an FX professional as well as your attitude at all times
Punctual, reliable & take initiative to complete tasks and protocol accurately and thoroughly consistently
Accurately maneuver and schedule guests through appointment book
Accurately confirm all guest appointments via email, phone, etc.
Checking-in and checking-out procedures
Properly ringing out retail products in POS system
Promote awareness of all FX services through upselling and service knowledge
Obtaining daily and monthly goals
Provide tours to new guests
General knowledge of retail products
Operate telephone while displaying proper etiquette per FX Studios’ protocol and procedure
Assist with hosting duties and cleanliness of the facility
Provide an exceptional experience to all of our guests
Qualifications and skills:
Ability to work varying hours and days to meet business needs
Ability to effectively communicate with guests and teammates
Ability to handle multiple tasks simultaneously
Strong interpersonal skills
Ability to work in a fast paced environment
Comply with dress code
Ability to problem solve
Ability to take responsibility for actions
Preferred with Millennium or Meevo Software but not required
Preferred Customer Service or selling experience (retail, hospitality, customer service, etc.) but not required
This position description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not intended to create a contract with the employee, or to be an exhaustive list of all responsibilities, activities and skills required of the position and people in the position.