GUEST RELATIONS TEAMMATE

Job Title: Guest Relations Teammate
Hours: Part Time
Reports To: Guest Relations Manager
Location: Under Armour Performance Center powered by FX Fitness at Under Armour HQ (Baltimore)
Date Updated: 6.23.2017

Summary: FX Studios is committed to providing exceptional customer service to each and every guest; we want each guest’s experience to be nothing less than exceptional! The Guest Relations Teammate is a direct representation of FX and provides the guests first and last impression of FX Studios. The Teammate is to create an exceptional experience for every guest and be sure FX is presented at its finest (clean, updated, professional, etc.). We require our team to follow our choreography and protocols to ensure consistency for the guest’s experience.

The Guest Relations Teammate is responsible for working closely with the Guest Relations Manager by supporting the day to day activities and needs of our guests. All team members must model the FX brand by showing passion, creativity, and quality and more importantly abide by all Policies & Procedures (see Handbook), Protocols and efficiently complete all tasks assigned while achieving goals of the team. The Teammate works closely with the guests, Personal Trainers and Guest Relations Manager to ensure communication, consistency, teamwork and ultimately exceed our guest’s expectations.

Essential Duties and Responsibilities: To perform the job successfully the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required in all areas of the facility. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Maintain a friendly upbeat mood
  • Must demonstrate professionalism with guest & employee interactions, appearance as an FX professional as well as your attitude at all times
  • Reliable & take initiative to complete tasks and protocol accurately and thoroughly
  • General knowledge of Personal Training, Group Class, and Membership options
  • Checking in and out procedures through all systems
  • Resolving any guest account issues in a timely manner
  • Properly ringing out retail products/services in POS system
  • Operate telephone while displaying exceptional customer service and proper etiquette per FX Studios’ protocol and procedure
  • Accurately maneuver and schedule guests through appointment book
  • Promote awareness of all FX services through service knowledge
  • General knowledge of all retail products
  • Provide tours to new guests

Qualifications and skills:

  • Ability to work varying hours and days to meet business needs (i.e. evenings and weekends)
  • Ability to effectively communicate with guests and teammates
  • Ability to handle multiple tasks simultaneously
  • Strong interpersonal skills
  • Ability to work in a fast paced environment
  • Comply with dress code
  • Ability to problem solve
  • Ability to take responsibility for actions


Experience:

  • Preferred Customer Service or selling experience (retail, hospitality, customer service, etc.) but not required

This position description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not intended to create a contract with the employee, or to be an exhaustive list of all responsibilities, activities and skills required of the position and people in the position.


FX Studios is an equal employment opportunity employers. FX Studios is committed to providing equal employment opportunities to all qualified individuals without regard to the following legally protected characteristics: race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military/veteran status, or any other characteristic protected by local, state or federal law. We assure you that your opportunity for employment with FX Studios depends solely on your qualifications.